Travel Advice

We are a family run business, and use buses ourselves, so we know how important it is to provide a service you can depend on.

Despite all that care and investment, things do go wrong from time to time.  When they do, we want you to tell us about it, so if you have a comment or complaint please get in touch right away.
Please email us or call 01525 719 719 

The complaints process is overseen by a director and a special team at the Flitwick depot, so you can be sure everything will be properly followed up. Where we can change things for the better we will.

To raise a complaint please call us during office hours on 01525 719719.

Grant Palmer Ltd, 2C West House, Commerce Way, Flitwick, MK45 5BP

You can view our conditions of carriage here. 
 
When you contact us, our priority is to provide an honest response and, where possible, resolve the problem.  We prefer to receive complaints in writing, by email if possible, or in the post to the address below.

And you will always get a prompt and courteous response from us. When we receive correspondance, we will endeavour to respond to you within 3 working days.  If we cannot provide a substantive reply, we will acknowledge receipt, and tell you what we are going to do next.  If we cannot provide a full response within 2 weeks, we will tell you why not.

We hope that you will be satisfied by the response you receive.  We investigate in an open and honest way, using satellite tracking, ticketing records and CCTV where necessary.  Our primary aim to to improve our service for the future.  However, if you are not satisfied with the reply for some reason, we work with BusUsersUK to provide an independent review process.  Once you have received a reply from us, if necessary you can contact them, details at www.bususers.org.  If you are not a customer, you should contact Transport Focus instead.