You said, we did 26/09/2024
You Said we did
We receive hundreds of emails every day and we reply to all complaints that are sent to us. We're very grateful for the correspondence that's sent to us, as it helps us to improve the service we provide to our customers. We've included examples of changes we've made at the request of customers below. Do you have a comment or some feedback to give about our services? Use our contact form to get in touch.
November 2024
Residents in Harrold and Carlton liked using our services, but wanted to travel to Bedford on Saturdays.
We've carefully reviewed patronage figures since we introduced our revised 25 timetable in August and have taken the commercial decision to improve the timetable on service 25. All journeys will now operate via Pavenham to simplify the route. Our new Saturday timetable arrives just in time for Christmas shopping in Bedford Town Centre.
October 2024
Customers on our busway services reported that their journeys were being disrupted due to vehicle breakdowns
Buses which operate on the guided busway have special equipment fitted to them to allow the driver to use the guideway. We have a small pool of vehicles in our fleet with the equipment fitted, but from time to time vehicle breakdowns can and do occur. We've invested in three additional double decker buses to bolster our service delivery. The new buses have low emission engines, comfortable seats with seatbelts and feature brighter LED destination blinds to make our services easier to spot.
Weatherby residents got in touch to say that the C service had faced severe disruption
Journeys on the guided busway have been disrupted due to a number of pre-planned maintenance closures. Every day the busway carries hundreds of buses between Luton and Dunstable and routine maintenance and survey work from Luton Borough Council is required to keep the guideway safe. When the guideway closes, even partially, we have to rejoin normal roads- leading to further disruption to our services. We advise customers to download our free smartphone app- allowing them to stay up to date despite delays.
September 2024
Customers on route 42 between Dunstable and Bedford have reported that the 07:00 from Dunstable has been becoming increasingly busy, and sometimes unable to accommodate all passengers who wish to board after Flitwick.
We revised our schedules from 2nd September to ensure that a large capacity double decker bus is allocated to the service. We continue to monitor the service to ensure that there’s sufficient capacity at peak times.
Following changes to service 25, we received feedback that customers valued our service but wanted additional journeys. Customers in Clapham who currently use the Stagecoach 51 service contacted us to ask if we could provide additional journeys.
From 30th September 2024 we’re changing the route and timetable for service 25 to better serve customers in North Bedford. We’re looking to further enhance the timetable in Autumn. Full details can be found in our news section
August 2024
Houghton Regis North continues to grow with additional housing being built and new residents moving to the area. Customers contacted us to report that service Hi was becoming delayed around Dunstable town centre and wanted more direct journeys to Luton
Working in partnership with Central Bedfordshire Council we increased the timetable to every 30 minutes. We introduced a new timetable with journeys alternating between running direct via White Lion Retail Park and serving Dunstable Town Centre.
July 2024
Customers contacted us to say that our fares were too complicated and they did not feel they were getting the best value
We reviewed all of our fares, withdrawing poorly used tickets and simplifying our fare structure. All journeys now cost £2 for a single trip, for everyone, any distance. We continue to offer longer term season tickets to offer great value for regular customers.